There is a clear legal foundation for providing access to healthcare services for people with hearing loss. The Equality Act 2010 requires service providers to make reasonable adjustments to make their service accessible for people who are disabled, and states that they must anticipate and promote these adjustments rather than make them on a responsive basis.
So, why is it that the Health Service is so behind in terms of making reasonable adjustments so that patients can understand what is being said to them during examinations and consultations? And, where are the legal challenges to the shoddy status quo?
One of the things I love about being part of this community is the international perspective. It’s a real eye-opener learning about the experiences of fellow hearing aid users in other countries. In this post, I’d like to explore the issue of a lack of ‘follow up support’ for adults new to hearing aids here in the UK and I would love to know if you have a different experience where you live. Of course, there may be some great local initiatives in the UK that I don’t know about so, if you have some examples of good practice, this would be a great place to share them!
As a Phonak user, I have found many benefits to my beloved Bi CROS hearing aids, (getting a sense of sounds coming from both left and right when I’m profoundly deaf in one ear for a start off) but there has always been one little niggle with the aids for me and that’s the Soundflow setting.
In the Soundflow setting (the default setting that comes automatically with the hearing aid), I’ve had continual problems with background noises suddenly and unexpectedly cutting out. This is very disconcerting; especially when the ‘background noise’ is the very thing I’m listening out for, i.e. traffic. But, even if it’s the sound of a river flowing or the extractor fan on the cooker hood, it’s still an odd experience.