More Phone Etiquette for the Hearing Challenged and Those that Call Them

Everyone with a hearing challenge has a phone story.

I knew from my very first hearing aid that the phone was going to be a problem. The technology at the time included a phone program that worked if I was in the right location with my head cocked at a 27 degree angle facing east during the new moon. Static was a persistent by-product.

Today, I am one of the growing numbers of people using a cell phone almost exclusively. I also have an adapted and amplified phone with a visual display connected to the Wi-Fi in my home that I have yet to customize to my preferences as I am skeptical about the Wi-Fi reception for reasons I’ll outline later. Continue reading “More Phone Etiquette for the Hearing Challenged and Those that Call Them”

Phonak User Research Studies in NYC and London

Yesterday Pascal sent me a link to a form that allows people to sign up to participate in the user research studies Phonak is going to be organising in London and NYC, asking me if I could pass it around amongst people I know.

Yes, behind-the-scenes scoop: this is often how you find people to participate in such studies! It’s one thing to put a form online, and another to get it to the right people. To participate in the studies you need to be a hearing aid wearer, but it doesn’t have to be Phonak. So, if you live in NYC or London (or are ready to head there), do sign up to participate.

This kind of research is essential to get real live feedback from the people who actually use hearing technology and shape the future of these products. One of the criticisms I’ve often heard about hearing aids (and that I’ve made myself) is that they don’t always seem to fulfil our actual needs as people with hearing loss. This is a chance to change this!

Pascal is particularly interested (but not only of course) in hearing from people who connect their hearing aids to their smartphone, or would like to, or tried but gave up because it wasn’t practical or useful…