When “Never Mind” Goes Both Ways

Stephanie Booth and I share a pet peeve: being told “Never mind, it’s not that important” after an individual repeats themselves a few times. Most people give up on trying to speak to hard of hearing people like us with that line.

I always get upset when I am told that “it’s not that important” because, to me, hearing every single thing people have to say is a gift. After fighting for my hearing through ten surgeries, I have learned to never take the spoken word for granted. Whether it’s listening to what other people have to say, or hearing enough to form your own opinions, spoken words have always been a treasure to me. Being told “never mind, it’s not that important” takes away my joy in hearing other people and my chance to stand up and form an opinion. This small phrase cuts me deeply, and makes me feel isolated.

I remember telling my mother this when she said that phrase to me. After hearing it from her constantly, I finally lost my temper and said, “It’s important to me! I want to hear your words and decide for myself how I feel about them!”

From my perspective, it felt like another instance of bigotry against hard of hearing individuals. In response to that view, Mom mentioned that most people are often self-conscious about their speech and sometimes embarrassed to share ideas. If they are asked to repeat themselves, they shut down and say “never mind” because they feel their words and ideas are stupid and hate to hear more than once. It was a problem that especially hurt my mother because, like me, she spent her whole life being called stupid. Continue reading “When “Never Mind” Goes Both Ways”

More Phone Etiquette for the Hearing Challenged and Those that Call Them

Everyone with a hearing challenge has a phone story.

I knew from my very first hearing aid that the phone was going to be a problem. The technology at the time included a phone program that worked if I was in the right location with my head cocked at a 27 degree angle facing east during the new moon. Static was a persistent by-product.

Today, I am one of the growing numbers of people using a cell phone almost exclusively. I also have an adapted and amplified phone with a visual display connected to the Wi-Fi in my home that I have yet to customize to my preferences as I am skeptical about the Wi-Fi reception for reasons I’ll outline later. Continue reading “More Phone Etiquette for the Hearing Challenged and Those that Call Them”

Introducing My Mom and her Audeo Ventures

In addition to being the Territory Manager for the state of Virginia at Phonak, I am also the daughter of a wonderful woman who is currently wearing the new Audeo V90 10 (yes, ruby red!) hearing aids. My mother has a moderate to severe sloping hearing loss in both ears. Her hearing loss began years ago and has been slowly declining the past 8 years since she was originally fitted with hearing aids. I tell you, it has not been an easy counseling process, getting her to wear her hearing aids regularly, but now, she can’t take them out! Here is what she has to say…

Continue reading “Introducing My Mom and her Audeo Ventures”

What Not Being Able to Use the Phone Has Cost Me

Christmas is a time for remembering old friends, but sometimes it can also bring back some sad or unpleasant memories. Seeing a former friend’s name in my address book reminded me of something that happened a few years ago…

After my sudden deafness in my ‘good ear’ in 2011, I could no longer use our telephone or my mobile for calls. Some friends were accommodating, converting our communication to text, email or social media but, sadly, others weren’t so accommodating.

English bulldogs dressed up as santa and rudolph

Continue reading “What Not Being Able to Use the Phone Has Cost Me”